HIGHLIGHTS
· A multi-faceted professional with 20+ years’ experience in planning & implementation of leading-edge technologies
for IT support of businesses.
· Adroit at maintaining maximum customer satisfaction by ensuring quality & timely services by evaluating, planning,
budgeting, building IT Strategy & Execution with center of excellence.
· Develop & deployed service operations, production & platform applications development & operations using ISO 9001
/ ISO27001 / ISO 20000, PCI DSS SAQ A-EP, ITIL & Six Sigma Methodologies.
· Specialized in building high performing IT teams & developing multiyear corporate strategies that create business
value. Lead all tech & IT strategies facilitating service delivery, Annual Budgeting, SLA driven support that required
prioritization & creating delivery roadmaps.
· Managed end-to-end activities related to IT project management, vendor, asset & people management, work force
planning, selective recruitment, induction, training, delegation, performance monitoring, career planning,
recognition, & mentoring of the teams.
· Managed Contracts, SoW, SLAs, Pre-Sales, Risk Analysis & Security Management, Budget & Cost management, IT
Service Operations, Production & Platform Applications Development, QoS, Project Planning & Tracking, etc.
· Managed 365*24*7 IT infrastructure support using Community Edition LAMP platforms, Content Delivery Network,
Open Source Application support, Security Operations, Infrastructure Support, Risk Analysis & Business Continuity
and Disaster Recovery Management & Security standards and compliance implementations.
· Especial highlights on Virtualization towards hybrid cloud journey on Open XEN and OpenStack in a HA including
Nova, Cinder, Glance, Neutron, keystone, etc. Ceph (Virtualized Storage cluster), Kubernetes Cluster running
Containers with SSL, RBAC & AD etc.
· Build & implemented BCP-DR for web properties on Public Cloud with required automation with the help of Terraform
& Ansible like Infrastructure as a Code.
· Strong Knowledge in NOC Set up with Proactive readiness based on Network Health/Capacity/Constrains/Critical
escalations on Required time with Management.
· AWS Public Cloud management with VPC, IPSec Tunnels, EC2, 53, Storage gateway, Route53, ELB, IAM, SES,
Lambda, Cloud watch, etc. Exploring GCP & Azure on Multi-Cloud strategy.
· An effective communicator with participative leadership style, technical & team management skills & a passionate
advocate of Ethics-First.
